West Bengal State Electricity Distribution Co. Ltd. — unethical behavior from service team

Address:

Kolkata, West Bengal, 700091

Dear sir/madam

My name is sumit rudra and i stay at ah 178, sector ii, salt lake. Today (12th june, 2018) a service team came from wbsedcl office to cut our power since the bill was not paid. We agree that we missed to pay the bill, however when they came neither i (Owner) was there nor any active senior member was there in the house. My daughter asked the person that she would talk to a senior person in the family and know about the matter. The events were as follows -
A) without showing any id proof they just cut the power.
B) i was out of city and was travelling. When my wife tried to talk to them over phone, after my daughter somehow could connect, they were not at all agreeing to tell what's the procedure to restore power and behaved very rudely.
C) we were constantly saying that we have somehow missed payment and immediately paying. We also requested for the procedure to follow. No information came from service team and they left as soon as possible.
D) surprisingly i didn't receive any alert or any notification that my power is going to be cut. Not sure may be this is the procedure. But we are not defaulters and in case payment is not done due to some reason is it not expected that i get an alert, where my phone number is registered and i am also a registered used in portal.
E) my father late mr. Sanjib kumar rudra is a retired chief engineer from wbseb and my mother gets pension from the organization. Is this behavior expected from an organization from where my father retired?

When neither i nor my wife were there and we tried to get information about the procedure shouldn't we expect the proper information from the service team? It would be helpful if the authority helps us where the procedures are informed in the portal to the citizens in case payment is defaulted and what's the next step to restore it.