West Bengal State Electricity Distribution Company [WBSEDCL] — Poor service providing

Address:

Arrah hospital transformer

We always pays our electric bills on time still in my village often electricity goes. Why so many times? After covid most of works are online so need lots of internet and while working if electricity goes it damages whole work.Its ok we can do register complaint in wbsedcl website, after 5-6 hrs electricity come and after a day same situation. So basically i think instead of providing electricity they are providing complaint solving!!!.
It is village thats why they ignore the services one electric feder have problem since three years... After little rain or for any minor reasons the feder damages and the electricity goes in our area... They are telling this for 3-4 years!! But why they are not changing it?
The covered electric cables (for stopping hooking) have been done in most of areas before 2.5 years . But in our village still that is not done...
Please improve and please think about the problems