[Resolved]  West Bengal State Electricity Distribution Company [WBSEDCL] — The WBSEDCL officials, does not provide service during the night, and hang up the phone

Address:

Howrah, West Bengal

[ Sub – The WBSEDCLofficials, does not provide service during the night, and hang up the phone of the Local Electric office in Bally Durgapur ] Hi, I am one of the miserable residents of Bally, Durgapur Howrah. Here in our locality whenever a power cut happens in the night, after 9-10 pm, even after registering a Docket call, no action is taken by the officials in the night. They would come the next day in the noontime to inspect and fix the issue. So the miserable inhabitants of that area have to survive with no-power for 14-15 hours in this sweltering heat. They would inhumanly hang up the telephone of the Bally Durgapur Electric office so that the local residents cannot call them. The details of the complaints are given below. Date – 20th May 2014. Time – 10:35pm Complaint No– 36500840 Consumer id–[protected] Even after registering the complaint, nobody from the Local Electric office came to resolve the issue in the night. We had to spend the night sleepless. Next morning they came and it just took 3-4 mins to resolve the issue and power came back after10:45 am. Can you believe this? All the miserable inhabitants of that area had to bear with 12.5 hours of power cut in this sweltering heat. The same incident occurred on the night of 14th May 2014 also. If in the areas like GARIA, NARENDRAPUR etc, the WBSEDCL officials can come in the middle of the night to restore power, then why not in areas like BALLY, HOWRAH. If people are employed to provide 24 hours service then they should be doing their duty in the night time also. We are paying our bills religiously, so can’t we expect that the WBSEDCL officials also do their duty in the night. But Unfortunately in BALLY DURGAPUR Electric office nothing is entertained after 6 pm. We make repeated calls but nobody answers, most of the time they inhumanly hang up the telephone. Such heinous and disastrous act from is absolutely not acceptable. This is pure inhumanity and should be reported to higher authority immediately. We demand proper investigation, and proper action should be taken against those in-human officials, so that this dastardly act i snot repeated ever after. The electric office phone line is a HOT-LINE, which should not be hang up in any circumstances. Thanks, Promit Majumder. Samabay Pally Bally, Durgapur. Howrah. Cell – [protected].