West Bengal State Electricity Distribution Company [WBSEDCL] — unethical behaviour

Address:

Darjeeling, West Bengal

Date of incident: 10/06/2019
i dialed customer care number at 6:05 pm for having some problems in my place. after receiving my call he asked my problem and told me to stay on the line. i was waiting for 5 minutes and when i asked why are you taking so much time, he addressed me as "moron" and then hung the call up.
i asked his name but he denied.
customer care no.: [protected]