Whats App — payment issue with whats app payments

Address:	Nashik, Maharashtra, 422013
Website:	www.whatsapp.com

Dear NPCI,
My Name is Harshal Pawar
On 23rd of jan 2019
Sender send me money by using whats app payment service in the form o[censored]PI
At the same time transaction got successful but not its more than 7 days still money is not credited into my bank account.
When i contact to whats app payment team they are not giving me proper reply
Please look into this

TXN REF NO.

[protected]

AMOUNT

3000 INR

DATE & TIME

23/01/2019 10.57 Am

SENDER WHATS NUMBER

+91 [protected]

Benificiary whats app number
+91 [protected]