Whats App — payment issue with whats app payments

Dear NPCI,
My Name is Harshal Pawar
On 23rd of jan 2019
Sender send me money by using whats app payment service in the form o[censored]PI
At the same time transaction got successful but not its more than 7 days still money is not credited into my bank account.
When i contact to whats app payment team they are not giving me proper reply
Please look into this

TXN REF NO.

[protected]

AMOUNT

3000 INR

DATE & TIME

23/01/2019 10.57 Am

SENDER WHATS NUMBER

+91 [protected]

Benificiary whats app number
+91 [protected]