Wias — claim not settled by wias

Address:

Kanpur, Uttar Pradesh, 208001

On 16/12/2017 i perched a cell phone in relinace retail ltd digital shop (Redmi Y1)
The salesman forced to me take insurance and resq care plan but i am not interested.
Then the salesman say any problems means i take care sir and one time he forces to take that and pay 1123 + 1500 total amount 2623 i pay it after five months i have problems in my phone and go to relinace digital shop the same salesman says sir contact the WIAS they help you ok i call them and then she says sir you want to pay than you go claim it sir ok please repair it first after it will be reverse but some parts are not available in the service centre and pass two to four months but when i talked again wias customer care they told your claim goes to total loss so your original mobile and bill and required docs sent to my registered add. I send all docs 1oct.18 but wias logged my file 16nov.18 and now 04feb. 19 he told me that yor claim is rejected.

till date i have not received claims amount

What i do i don’t know please help me as soon as possible

Claim Submission Date - 16/11/2018
Customer Name - KUMAR GAURAV CHAURASIYA
IMEI No/ Serial No - [protected]
Nature of Claim -Total loss
Docket No - 7505 ( Claim File No)