Winni.in — bouquet delivered delayed to neighbourhood although promised for refund

Address:	Corporate Address No.103/5, Ground Floor 60 feet road Doddanekundi, Kartik Nagar, Marathahalli Bangalore - 560037 Opposite to State Bank Of India Karnataka, India Corporate Address L43, Tricity Plaza Peer Muchalla, Zirakpur, Punjab - 140603
Website:	www.winni.in

I share my bad experience occured today (10/5/2019) with www.winni.in
I ordered red velvetcake and a red rose bouquet as a surprise gift for my wife's birthday on 9th May 2019. I ordered the cake through online as i live abroad. I asked them to deliver those things between 10 and 11 am.
The cake was delivered on time and late afternoon i heard that they didn't deliver the bouquet.
Late evening we spoke to the concerned member and cancelled the cake and the cleberation was over and it was also accepted and it was informed that they will refund the amount for the bouquet
the next day, as my family went out, a personal from the ...online shopping store called my wife and said they will deliver the bouquet to the next door neighbor. She said that it has been already cancelled and also said not to deliver it to the neighborhood. But
The deliver Boy knocked the neighbors and said that the door was locked yesterday. The neighbourhood person also confirmed that yesterday there was party and they are fully available and today they are out.
Yet the person, gave the bouquet which was completely dried and lifeless.
Those people are not ready to refund instead they played a awkard game and delivered the cancelled product to neighbourhood and got signed up for the task. We are totally humiliated and completely annoyed by the unacceptable behavior of the online cake service... Store.
Let this not happen to anyone.