Winni.in — Not refunding my money

Address:	No.103/5, Ground Floor 60 feet road Doddanekundi, Kartik Nagar, Marathahalli Bangalore - 560037 Opposite to State Bank Of India Karnataka, India
Website:	winni.in

I placed an order of bouquet and chocolates on May 26th, 2021 for my wedding anniversary, they promised me that order will be delivered by 26th evening. I haven't got my order till the evening so I called the customer care, the executive told me that they can't deliver so I told him to cancel the order and refund the money to my original payment method (Paid through online UPI) he said okay.

But I have got my payment I waited 2 days, then sent an email to them, the next day got a reply stating that money has been credited to Winne wallet it can't be transferred to my original payment method.

Then I called the customer care 4-5 times, but they were not helpful too. I sent emails to them but haven't got any no reply.

Order Detail[protected]

1) For keeping my money without my permission in their wallet.
2) Made me to wait for the money for 2 months.
3) Not responding to emails and ignoring.

Hence I request Indian consumer I need justice in this case and take action on this seller.