Winni.in — order not delivered and the reason stated was to just demand money from consumer

Order not delivered and the reason states is that wrong pincode and i had to pay extra but 2 years back a cake delivery was made at the same address and the same pincode

Also they demanded me an extra amount to deliver to the following address.
The customer care doesn't even care about we say they are just trying to prove that they are correct even when i have sufficient details and also all the other shopping sites deliver in the same address with no problems but seems like winni operates in its own world and then they say the vendor is not agreeing to deliver without extra payment.

I don't understand this thing are we buying from winni or directly the vendor. If winni is not smart enough to convince their vendor i would suggest them to close their business rather than troubling the general public.

This is the second time i faced this issue with winni.
Last time when i ordered a wishes card these people delivered a get well soon card. This is seriously hurtful as these people have just spoiled the day which should been a celebration

current order number: [protected]

the order which was delivered 2 years back number: [protected]