I had ordered on 02-Nov-2021 with Order number # [protected] from winni.in. It was four plants which they promised as per their website that it will be delivered by 05-Nov-2021.
winni.in failed to deliver on time even after multiple chasers. It was a gift for my friend and they missed to deliver on time. When it got delivered on 06-Nov-2021 my friend had accepted it whole-heartedly but when they opened the package, they were disappointed. It was fully torn, broken, no soil in plants, damaged, and dead.
On seeing this my friend was disappointed and informed me about the plants. When I heard this I felt so bad that firstly they missed delivering it on time and later they have delivered fully damaged and dead plants.
I had called winni.in customer care to complaint about it and ask for a refund. But to my surprise instead of resolving my issue, they were giving me unrealistic solutions like I should try to regrow or revive plants for a week. Only if plants don't revive they would try to reship/ redeliver the products.
I was unhappy about the way they were treating my issue and when I asked why would I make so much effort of regrowing or reviving the plants when I had paid such a higher price for plants compared to other websites to get product delivered on time with quality. Also, seeing the plant's condition (picture I had shared with them) there was no possibility of reviving it. They said that they cannot refund the amount and I can do whatever I want but they are not going to refund the amount and I have to keep the dead plants.
Please assist me to get my refund at the earliest.
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