Wintrader — service after sales

Address:

First Floor, Kinattukara Building, Kambikkal Jn, Market Road, CTL,, Alappuzha, Kerala, 688524

I have purchase a sharemarket buy sell software from wintrader.in and sales person is mrs. Gangadev and said if i purchase full pack then all service and update are free for lifetime. But when i purchase a data from outside for software then after when i face problems then nobody can given proper answer or support. And each and every time give me a typical problems. Like software configuration time limit. And ences for purchase a data from him for security purpose. When i purchase a software with full payment then why wintrader company have locking my system. And wait for it.