Wish Net Pvt. Ltd. — Recurring Internet Connectivity Issues 20+ Complaints Closed Without Proper Investigation

Website: wishnet.in

I am a Wish Net customer in Badua, Murshidabad, West Bengal, and I am facing frequent and recurring internet connectivity problems in my area.

My connection repeatedly becomes unstable, and I frequently experience errors such as “Request timed out” and “Destination host unreachable.” Sometimes the connection starts working after a complaint is raised, but the same problem returns again within a few hours or after some time.

I have raised complaints regarding this issue approximately 20 times. However, despite repeatedly reporting the problem, the local LCO does not visit my location to properly check or investigate the connection. Instead, the complaints are often closed without an actual technical investigation or permanent resolution.

The Wish Net team has also not resolved the underlying issue. The same connectivity problems continue to occur repeatedly.

I am paying for the internet service and recharging my connection regularly, but because of these recurring problems, I lose a significant amount of paid service time. There are many hours and, at times, entire days when I am unable to properly use the internet because of the connectivity issues.

I request Wish Net to take this matter seriously and arrange a proper technical investigation at my location in Badua, Murshidabad, West Bengal. Please check the local network, fiber/line condition, ONU/ONT, OLT, packet loss, routing, upstream connectivity, and any other network issues that may be causing the repeated “Request timed out” and “Destination host unreachable” errors.

Please do not simply close my complaint without visiting or investigating the issue. I need a permanent solution rather than a temporary restoration that works only for a few hours.

I also request that my previous complaint history be reviewed, as I have reported this issue approximately 20 times without receiving a permanent resolution. I am attaching a screenshot of my closed-ticket history showing 20 previous network-related complaints, including repeated DHU, Ping Loss, Speed Problem, and ONU-related issues.

Since I am paying for the service but losing substantial usable service time due to these repeated problems, I request an appropriate adjustment or compensation for the affected service period.

Please arrange an actual technical visit, investigate the root cause, provide a permanent solution, and ensure that the issue does not recur shortly after the complaint is closed.