[Resolved]  Wishfin — no reply from dsa regarding sanction letter and other loan related details

I have applied for business loan and got amount disbursed into account on 01.11.19 but after so much of follow up with bank and wishfin executive today i have received sanction letter. Also the icici bank person ms. Sneha jadhav not responding to my calls and telling me to call dsa ms. Rohini nazare for further information. I was assured from icici bank person ms. Sneha jadhav & wish fin dsc person ms. Rohini nazare that the interest rate would be 16.5% pa but i don't think so that it has been charged as per assurance given. I was told that emi would be 43080 for 36 months for rs.1200000/- i am not willing to opt for loan from your bank if the rate is above 16.5%.
Kindly provide me with the process of loan cancellation or else kindly help me out for reduction in the interest rate.