Wockhardt Hospitals — Non-Refund of Security Deposit (Rs. 5,000) Despite Insurance Settlement

Address: Mumbai central

My mother was admitted at Wockhardt Hospital, Mumbai Central, for a Partial Knee Surgery. At the time of admission, the hospital collected a refundable security deposit of Rs. 5, 000. She was discharged on 2nd December 2025, and our insurance company fully settled the claim on 13th May 2026.

It has now been over 8 months since discharge and more than 3 months since the insurance settlement, but the hospital has still not refunded the Rs. 5, 000 security deposit. I have written to the hospital via email demanding the refund and attached the insurance settlement letter as proof, but there has been no resolution.

This is an unjustified delay in returning a patient's own refundable deposit after a claim has been fully processed and closed. I am filing this complaint to seek an immediate refund of the amount and to hold the hospital accountable for such delays affecting patients and their families.