Subject: Urgent Complaint Regarding Ill-Treatment and Negligence at Wockhardt Hospital
To Whom It May Concern,
I am writing this letter to bring to your immediate attention the shocking ill-treatment and negligence that my mother, Mrs. Tara Ashok Thorat, has endured at Wockhardt Hospital, Mumbai Central. As concerned family members, we are appalled by the appalling behavior and blatant disregard for patient welfare demonstrated by the administrative team of the hospital.
My mother has been suffering from heart and throat issues, and after careful consideration, we decided to seek medical treatment at Wockhardt Hospital due to its status as a paneled hospital for my father's company, BHEL. Unfortunately, our experience has been nothing short of a nightmare.
Upon our arrival at the hospital, we were advised by the medical team that my mother required an angiography procedure and throat surgery. Accordingly, we admitted her on August 16, 2023, in anticipation of receiving the necessary care. BHEL had an established agreement with Wockhardt Hospital, wherein the special rate for bed charges in a Triple Sharing room was set at Rs. 1700/-.
However, the events that followed were nothing less than a travesty. The admission staff at the hospital exhibited a shocking level of arrogance and lack of professionalism. Their behavior was completely unacceptable and demonstrated a lack of basic courtesy and empathy towards patients and their families. It is evident that the staff is in dire need of education in terms of proper behavior and patient interaction.
To our dismay, the admission staff admitted my mother to a general ward instead of the Triple Sharing room we were entitled to, all the while offering excuses about the non-availability of beds. This decision was made without our consent or even prior intimation. Despite our numerous follow-ups with both the admission counter staff and their manager, we found ourselves in a seemingly endless loop o[censored]nfulfilled promises and stalling tactics.
On August 18, 2023, my mother successfully underwent the prescribed procedures and surgery. The medical team responsible for her care displayed exceptional professionalism, competence, and compassion. Their dedication to patient well-being was evident throughout the process, and we are incredibly grateful for their commitment to healthcare.
Regrettably, the same cannot be said for the administrative staff at Wockhardt Hospital. Their arrogance and negligence are alarming, and it is painfully clear that their primary concern is monetary gain. Despite charging exorbitant fees for their services, they continue to exhibit a lack of commitment to patient safety and well-being.
It has come to our attention that Wockhardt Hospital proudly holds accreditation from the Joint Commission International, USA, for Healthcare Quality and Performance in Patient Care. Additionally, the hospital was ranked as the Best Brand 2022 by The Economics Times. While these accolades may speak to the hospital's reputation, our experience casts serious doubt on the validity of these awards in the context of patient care.
We urgently request that the higher authorities at Wockhardt Hospitals, JCI, NABH, and The Economics Times take immediate action to address this matter. The negligence, ill-treatment, and money-oriented mindset exhibited by the administrative staff must not go unchecked. It is imperative that the hospital's awards, recognitions, and accreditations are reevaluated in light of these distressing revelations.
We implore you to take swift action to rectify the situation and ensure that Wockhardt Hospital lives up to the standards of care, compassion, and ethics that the medical profession demands. Patients should not be subjected to such treatment in what is supposed to be a noble and caring environment.
Sincerely,
Jaywant Thorat
[protected]@gmail.cim
Wockhardt Hospitals customer support has been notified about the posted complaint.
