WoodenS Complaints & Reviews

I have seen all the complaints against wooden street and unfortunately I too fell into their trap.
My order (35070) for a 4 seater dinning table was placed on 28th Jun and they took full payment in advance saying it will be delivered in 5-7 weeks.

Till 5th week we didn't have any updates about the status. Their tracking site is never updated and every time you call the customer care they promise to call you back with the status. Till date we haven't received the call or the delivery dates from them. when I called customer care and insisted to give me a delivery date the lady (Don't remember her name) talked very rudely and said as per our policy it will take 5-7 weeks and I shouldn't be asking for a date when its just 5th week. She said your product will be delivered by 7th week and I should not be even calling them.

Even after 2 months they are not sure when they will be able to deliver the product. Every other prerson gives a different answer, someone says its under production, some says its under quality check and some says it will be shipped today. They are not even ready to cancel the order or refund the amount.
Even after sending multiple emails we are not getting any response and when I put this feedback in their FB account they removed it.

As all others mentioned this is a fraud company looting premium price from customers. Some action should be taken against them and this company should be banned from selling any products in India.

I have paid 28900 on 13.04.18 and received material on 09.06.18. I have observed front doors are not closing due to misalignment and inside boards are having cracks.

Doors are not closing and attracted by the magnet fixed inside. After keeping the materials inside bottom boards are crack.

While showing the sample in the show room it was looking like sing piece where as received the board with three stripes.

I have given complaint through online and they have not send people to resolve the issue till -4.08.18.

No invoice given and almost 15 days no response from the supplier

I have visited their website and show room in bangalore. Paid 30000 for customised wooden side board 65'x20'x33' on 13.04.18 and material received on 09.06.18.
Observation/complaint
1. Doors and closing properly
2. Bottom board are not single wooden piece and found crack
Compalint lodged them on over phone on 11th and they have advised to send photo to [protected]@woodenstreet.com. I have sent on 17.06.18 and no reply so far today 25.06.18.

Please do the needful

Hi.. My name is mino thomas and my email is [protected]@gmail.com.

I bought furniture from wooden street in the month is april.. They were to deliver it in 45 days. Now it's already been over 75 days and the delivery hasn't happened yet.

The order numbers are
Order no :30914
Order no : 30531

They response from the wooden street team is shoddy and they have no sense of customer centricity

I had ordered the following items online on wooden street (www.woodenstreet.com).
1. Neeson bedside table (Honey finish) worth inr 9249
2. Swirl bed (Queen size, honey finish) worth inr 49624
3. Gayle bedside table (Honey finish) worth 9624
4. Javert tv unit (Walnut finish) worth inr 30, 499
5. Neeson hydraulic bed (King size, honey finish) worth inr 71374
6. Orson compact 6 seater dining chair and table (Mahogany finish) worth inr 53374
The reason for buying all these products at one go was that i had visited their experience store in bangalore and found the quality to be good. The website said they will be delivering everything within 5-7 weeks. Their website even states that if they do not deliver within that time, they will refund all the money (https://www.woodenstreet.com/return-and-refunds). since i had many guests coming for my house warming party in late september, i placed all the orders on the same day. However since early september everytime i tried to get updates on my products, the customer care operatives of wooden street – ms. Tanvi and mr ravindra started saying everything will be delivered within next week.in fact they lied blatantly by mailing to me that everything will be delivered on 26th september and even when this happened thrice, i mailed them to cancel the whole order as i had to make different arrangements for the guests. I wrote to their owners ([protected]@woodenstreet.com) to cancel the same. However no one responded to the cancellation.
Instead one mr. Ashish from escalation team started calling me in october to say they want to deliver the product. When i rejected that, he started threatening me that if i do not take it they will not send any refunds and i will lose the products anyway. He also assured that all the products are of perfect quality and i will not be disappointed with them. Since i had paid almost 2 lacs at one go, i went ahead to receive the products.
On receiving their first product itself i saw that there were scratches, smudges, badly finished product. I called them to say i will not receive their product. Mr ashish assured that there will be a carpented the next day to fix everything. This was on 14th october a full 11 weeks after i had placed my order (Remember their web site says full refund if nothing is delivered within 5-7 weeks). The products were shoddily packed in wet cardboards and some of them were packed one against the other without any padding in between making the surfaces abrasive. None of the chairs of the dining set or the tv unit would stand flat as the surfaces were not at same level. Someone had scratched their name on the underside of the dinner table. One of the beds had multiple holes scratched on the inside. The wooden board piece which would be the base of the bed was of very poor quality. The tv unit was not even built in rectangular fashion with the two units almost trapezoid shaped in that it was not straight going up. The chairs were not even of same color finish. Some of it was mahogany finish while others were of walnut finish. The bottom of most of the chairs were unpolished. At most places the finishing of the dining chairs and tables were incomplete showing missing polish areas.
Since 14th october and those promises, till today we have not seen any carpenter come to our place. One mr. Shyam meghwal ([protected]@woodenstreet.com) recently mailed me on to say carpenter will come to repair/remake these products.
They have sent mails on thursday 26/10 to state a carpenter will come on 28/10 and then again on 28/10 to say carpenter will come on 29/10. However till today there has not been any show of any carpenter.
I now want full compensation for the products with return initiated by woodenstreet. Pictures of their product is attached.