WoodenS Complaints & Reviews

Order I’d 584923
Product: Hooper premium gold electroplated Ss floor lamp standing
Ticket No: 127443
Ordered for the above mentioned product on 14th Jan 2024 and after not getting the same delivered after regular follow up requested for cancellation and refund of the amount.
I received couple mail stating that they are verifying certain delays within their own department and why this issue happened and then...

Complain Details:
I am writing to file a complaint against Wooden Street for their fraudulent misrepresentation and unfair business practices. On Nov 15, I placed an order for "High back office chair with breathable mesh fabric and adjustable lumbar support {order id#556423}", a product that was advertised under the Diwali offer with 66% off. However, Wooden Street failed to fulfill the order and denied my request for a replacement...

I have purchased a hydraulic bed, sofa set, lounge chairs on 19.06.2022 from their store in Andheri, mumbai for which the they delivered of sofa set and lounge chairs on 04.08.2022 and bed on 22.08.2022 for bed installation after continuous follow up they have send their carpenters for installation on 13.09.2022. On 31.08.2023 I have raised a ticket in their website with regard to the bed where is a sound for which I have received an email...

I am a customer of your organization Wooden street. I had placed an order for a couple of items on 24th of March of which one of the item delivery is still pending. I have reached out to your customer care but in vain as they are never attending calls or giving me a strong time line for delivery. I was a big fan of your company and have purchased a few item for myself and my family in the past, I understand for big orders a delivery time...

I had ordered for a wall rack, and paid the site in advance after that there was no communication from thier end, also no delivery date was given.

I have been going to thier site every second day and placing a inquiry for my order but they have not replied back with any details, and when I tried tracking my order on thier site it showed that it was not even in the "In Process" stage.

It is now over 9 days and...

I had ordered a sofa on 7 Aug from Wooden street. The delivery timeline was given 5 to 7 weeks. Now its almost 9 weeks and the customer service people are calling and saying that the delivery will be delayed. They are doing this everyday and when a reason is being asked, they can't answer. This is the worst service and customer care service that we received from the company. Strict action should be taken against them....

I ordered decorative plates. 7 total for over 5000 Rs. They forwarded my order to some company called quirky india which makes the worst quality of products. The print on the plates was poor thick pixels, incoherent, non-symmetric. Half the designs sent to me were wrong and not what i ordered. The entire order was just complete garbage. Nothing looked half as good as the images on their website. Just completely got duped by them. Its been...

I paid 44000 and placed my order on 22nd dec 2021 for a dining set. It’s been 1.5 month and the dining set is undelivered. The product is not shipped from their factory and the status is unchanged. Every time I call customer care, they give the standard answer of 1-2 weeks. They get the full money and don’t deliver products....

With great agony I have been left with no option but to raise the immense mental harassment I and my family have been going through since the last 5+ months after ordering products worth close to 1 Lacs Rupees from Wooden Street.

Detailed below are the various issues and the interactions that we had with Wooden Street lousy non-supportive customer service team:

1.) Allan TV unit – Order ID: 168231 – Cost...

Hello Vinay,

First thing I want to mention about your service is very very very bad. Your customer service representatives out of the mark by giving worst service.

I ordered laptop table and it is damaged. I requested to cancel my replacement order.
Because your product is very poor and quality is poor.

I don't want to use your service again and i don't want to use your product as I...

I have purchased sofa and sofa cover from wooden street on 17th oct.
Sofa delivered in damaged state.
sofa cover is not delivered yet even after 40 days.

I have created numerous complaints on site but they are not fixing or return the product.
Also they are not delivering the sofa cover.
They are misbehaving with us when we complaint that the product is damaged.

The order is 192974...

Product delivered is damaged one, they need to reverse pick up and deliver the quality one BUT, they are not at all responsive, Since 2 months struggling to get the right product, whatever they deliver is a damaged and quality is absolutely 0. they kept the product in my room like in dump yard and the package smells very bad, getting health issues with that pathetic smell since last couple days, aged person at home getting affected as well....

Customer Name : Mrs.Jayakumar S

Furniture detail : furniture ordered : Stanis Study Table with Frosty
White Door (Exotic Teak Finish)
Company Name and address: Wooden Street - Furniture, Chennai. 190 & 192 (140 &142), 4th Avenue, Shanti Colony, AC Block, Annanagar, Chennai, Tamil Nadu

Subject:
Delivered old, damaged product and wrong specification product(without 2mm edge beading all around...

It was our first-time order with Wooden Street with discussion along with a sale representative.

During sales, they drive you crazy with follow-up and ensuring to take 100% down payment with a commitment of 5-7 weeks.

This is when your worst fear come alive. Once they receive money, the only thing customer is left with is frustration.

1. No commitment to keep customer order as per schedule.br...

Worst Worst Worst - Totally Crap Platform. They are just making money by showcasing good photos of furniture.

I have ordered a chair 4 months ago and it has still not got delivered. Poor customer service.

Don't buy anything from Wooden Street....

I placed a study table online from www.woodenstreet.com on 16 Aug 2020 and as per their delivery policy it take 5-7 weeks but, it is more than 10 weeks I have not received my product. Delivery continuously delayed and even after so many follow up, there is no response from wooden street.
On 19th Oct 2020 they came with product but, that too was defective and immediately informed to wooden street customer care team. And asked them to...

We ordered furniture through Wooden Street on 30th May 2020. The order was for Centre table, Sheesham wood wardrobe and TV unit. The total value is Rs.60, 246.
We got a confirmation call next day and we were told that it will take 5-7 weeks. We got the centre table today and I was so disappointed to see the quality. Though they promised the wood would be treated, but the quality is received was pathetic.
The table top was cracked....

I purchased furniture from Wooden Street website on[protected] and paid Rs 22, 804.

It's been over 53 days and I have not received the product yet, I need a refund for this product.

I ordered a chair and a Table to setup the home office as I am working from home for the past 2 months, wooden street is not delivering the product and due to unavailability of the proper home office setup, I have started to have...

After ordering a bar from the online furniture store, wooden street. It has not been delivered even after 9 weeks. Promised time was 7 weeks and customer support team doesn't answer queries and misleads you. Before ordering, they make false promises and after ordering, didn't inform about the delay. Takes 10 calls to get someone on the phone and when they get on the phone with you, they lie to you. Even if you want to cancel the order and...

Dear sir,

i had placed an order for a wooden chest online on[protected] and paid over rupees 15989/= for it by amex card. Till september 10th i have not received the product. Their chat line gives false assurances. Their customer care phone also is using delaying tactic. Customer id is 35132. I want to lodge a strong complaint as i feel they are probably defrauding a lot of people. Also please guide me as to how i can lodge...