| Address: | Jaipur, Rajasthan |
| Website: | www.woodenstreet.com |
I had ordered one queen size bed, king size bed and one sofa from this site.
First the invoice they provided was having a clear calculation mistake, so i asked them for refund they denied it and generated a fake invoice to adjust the amount i paid showing that no extra amount was paid by me.
2) this fake invoice also had prices manipulated. The sofa price in fake invoice was mentioned more than it was at the time of order. So showing the sofa price more and manipulating taxes and all they adjusted the amount. As per fake invoice too if they would have charged me the actual amount which was at the time of ordering then too there was amount of ₹ 8500 more paid by me. I asked them to give me atleast that refund still they denied. I prepared a proper world document to explain the issue but they kept on denying that they have charged extra.
3) the beds which i ordered were mentioned to be completely manufactured using sheesham wood and when the beds were ordered i noticed that 50% material used is mdf. They cheat u saying its sheesham.
4) the beds are delicate and totally defective. I am using the broken bed since two months after complaining daily and taking followups also no resolution has been provided.
5) sofa was also not as shown on the site the material used is different and also the material used is so cheap that its getting torn, so when i requested to change the material they agreed to change it within a week but after 2 and half months also till date its not changed. Neither they provide any updates regarding it.
5) as a compensation for limitcrossing late delivery of my order they were suppose to provide me one more complimentary bedside table about which they are not giving any updates now.
Since the time i ordered i. E may 2017, i am facing multiple issues with this site. Eventhough i take daily followups no one in the company is bothered to solve the issues i am facing. Everytime just fake commitments and rude responses are received from the other end. I have paid a very huge amount for my order and the products are also not as mentioned on the site. Also 1000 times the commitments given to me are broken and by using cheap material in the name of sheesham they have breached my trust.
Literally since 4 months i am getting mentally tortured by them, i have lost money also and no proper product is also received besides that i am getting highly tortured.
I have all mails, chat transcipts, screenshots and everything to prove my each and every point.
I want this company to solve all my issues and refund me all the extra amount paid by me as soon as possible and pay me a penalty of rs 1, 50, 000 for causing me this mental harassment and for breaching my trust.
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They have simply cheated my hard earned money knowing well that as a poor customer I cannot do anything. I am running post to pillar, and they are not even responding. I have lost money. I am mentally tortured. Nit to mention, my valuable time is spent on trying to get hold of someone who can tell what happened to my money.
Please help. I am sure I am not the only one who has been cheated by Woodenstreet.
I have lodged a complaint with Consumer Helpline run of Govt of India. Lets see if they can control Woodenstreet's fraudulant business practices.