Woodys Furniture — took full payment, sent wrong and damaged product. i cant a cancel an order and return money back. not customer oriented.

Address:Gurgaon, Haryana
Website:woodysfurniture.in

I ordered a sofa on 09.07 to made full payment. Order #[protected] it was door to door service. A sofa came 21.07, but a courier company didn't agree to deliver it to second floor. A couple day i tried to solve a problem with woodys furniture. They promised to deliver to 2floor. Finally the problem was not solved and i paid extra. When i received product it was damaged, not look like on pictures, quality was very poor, it was not balanced and need assembling (Which is not mentoin on woodys sit). I didn't accept the sofa and courier company took it back.
I wrote to woodys to cancel an order, but they are ignore. When i try to call it they put me always on hold. I wrote more that 10 letters, but recieved back some come off from complaint head
Nitu yadav. Last week letters are ignored without answer.
I need to cancel an order and recieved all amount back.
+2 photos
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    Gurgaon
    Haryana
    India
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