Wow Skin Science — About cancelation

I ordered some products from wow.. 1 day later, since I knew my location was going to be changed, I requested them to cancel my order through email, they said they will look into this but no reply came, another day, I called them, first of all, they were not receiving calls, lastly when received, they said they will look into the matter, but still processe are going on for delivery and no responses are coming from them ..