| Address: | #252, 10th Main, 100 Feet Road, HRBR Layout, Banaswadi, Bangalore 560043 Karnataka, India |
| Website: | www.wurfel.in |
We bought two kitchens. We had constant contact with the management till the first installment was paid after which it has been nothing less than total disappointment.
Installation team was unprofessional and couldn't care less about the job they were doing. The team manager was even worse, telling us to deal with it. After paying a premium amount, this is what they give customers.
We had to wait 2 weeks after the kitchen was installed to get shutter knobs fixed. Two weeks post installation, the shutter handles are already falling off. I notice scratches and dents in shutters that are supposed to be "premium."
Even the design is a mess. They sent us dustbins to be installed under the sink when we clearly told them we don't need it during the design phase. The drawers have been installed without even checking what goes where.
Wurfel customer care is another pathetic story. They show no concern or regard for your complaints. Even the management shows utter disregard. Wurfel has no customer service, its a sham!
Compare this to Homelane. They charge half of what Wurfel does but their service is nothing short of stellar.
Homelane sent a team for quality check right after installation and quickly replaced anything that didn't meet standards. On the other hand, no one from Wurfel has bothered to show up or even respond to customer queries.
The Wurfel team that came in for installation left a mess everywhere, the drawer sheets had shoe prints on it!
The Homelane team cleaned everything after installation, even the space they used to do their job.
Homelane charges half of what Wurfel does but Homelane offers better customer service and they actually show up to fix issues when you raise it.
Don't be fooled, you can get more value for money elsewhere. Do NOT spend on Wurfel, unless you want sub standard product at premium price and zero customer service.
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