| Address: | Dehradun, Uttarakhand, 248002 | | Website: | www.chupchaplelo.com |
On 2nd june i ordered a pack of 3 casual wear mens chinos of size 32 (Order id-oid423560) and i received my order on 7th june. When i opened it i saw that all the three chinos were of different size (Image) and not only that there was just sticker of size pasted on the tags (Image) of the product which has no size printed on it. And i have images attached with this complain. I immediately went for their customer care no. Which i was not able to access that day as their website was down (Not opening) on that day. So next day i got the customer care no. ([protected]) and i called the customer care and they told me that i will receive a mail next day which will tell me what to do (Image) and i did that and received their mail which told me to post images and i did that and then a mail i received again after 24 hours saying that all product was ok from our side so we are unable to process your complain. I immediately called the customer care and the lady that was there was not at all helpful. I asked her to provide me with information about why my complain was not processed and she told she cannot do anything as she does not have permission to let me talk to their higher executive and told me to contact only through mail which they only replay after 24 hours. When i told no, i want to know the detail she told me you have to wait and told me that complain will be forwarded. And providing me with no assurance that when will i get any solution will i get my refund or will they return, nothing. I saw on their website that they have a policy of 3 days return but their website was not opening the day i received my order and they are taking whole day to just send a mail with a single line providing no assistance and no other ways to contact and customer care refuse to provide any assistance in this regard. Then how can it resolve within 3 days.
One more information: the product i ordered is now not seen on website and must have been removed.
I request you to please do something
Thank you
Hubham
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