www.chupchaplelo.com — Selling fake products and duping thousands of customers

Address:

New Delhi, Delhi, 110002

Dear sir,

Name - arpit jain
Filing complaint against - chupchaplelo.com
Client number - [protected]
Claiming address on their website - chupchaplelo.com
Cyber city
Gurgaon
Haryana - 122001
India
But i have researched somewhere somebody was saying they are from greater noida.

I have ordered a samsung power bank on 18th of may and received the product on 20th of may, 2016. The order number was odi411634. When opened it and check it the product was faulty. And the best part was it was a samsung power bank and when i enquire about it, the product is totally fake. They are selling fake products. So i decided to send them a mail as well as called them up for a complaint which they said their return team will be going to take a action on it.
After 2 days i have received a mail which in which they said kindly post three pictures of default device.
I have sent it. I am having complete mail trail. Sent the mail which i have got the reply as the item is not damage so we cannot return it. I called them and sent them a mail that was the product is not damaged, the product is not working at all.
I called them up several times atleast 25 times. They do have a single girl on their customer care team and they picked call after atleast 5 mins. Their customer support is not free, it is chargable. When you speak to them they dont have manners how to talk with customer. She only kept saying she is not authorized and their return team will take a action. I again mailed them and again got the same reply. Please attach 3 pictures of damage product. Again i sent them a mail the product is not damage, it is not working at all.
I called them up again and give them treat to go consumer court where she bare handedly said you can go. It is your right.
I told her very politely and she was speaking like she has giving me instructions.
Today i have got a new mail in which their support team has mailed me 'your product is lying under no warranty and no guarantee which is already mentioned on product page. So we can not refund or exchange the product."
And their is not even mentioned anywhere in the site of guarantee and warantee.
I have gone through their social page facebook where everybody wrote they are thief.
I have google about them and check it is completely fake company running by few thiefs and making fool of cumtomers. Please check customer complaint forums in which their are several complaints against them.
Twitter, facebook and all other channels they are having only complaints.
They are duping people like hell and dont even care about complaints. Unfortunately no action has been taken place against them till now.

I would like to complaint about the product they are selling which are completely fake and making fool of customers.

I would like to make a refund of my payment and make them charge of 5 lacs for mentally harassment.
I am not able to send you the mail trails as per website rules. But i have attached images of the product and screen shots of the website where no where is written that this product is non returnable. Kindly look into this matter and save thousands of other people to dube by chupchaplelo.com