| Address: | Mumbai City, Maharashtra, 400063 | | Website: | www.ebay.in |
On 14 April 2017, I purchased two 256GB MicroSD cards on www.ebay.in at a total price of Rs. 5398. These were advertised as high performance cards, though unbranded, and on Ebay.in's webpage, they clearly stated that the product was covered by the Ebay Guarantee (it still says so - please see http://www.ebay.in/itm/[protected]?_trksid=p2060353.m2749.l2649&ssPageName=STRK%...⇄
As a longtime user of Ebay, I was reassured by this undertaking and though the Seller stated on the product page that there was NO product warranty whatsoever, I went ahead with the purchase. Imagine my shock and disappointment therefore to find that both cards were completely useless - they did not do what they were supposed to do - store data - and were clearly substandard. Not only that, they were capable of doing damage to one's expensive computer equipment (my Mac shut down twice when the cards were inserted). On contacting the seller, he washed his hands off the issue saying he had always maintained there was no product warranty and that I should take up the issue with Ebay. Ebay were most uncooperative, closing the complaint within days saying that the products were covered by "manufacturer's guarantee", not Ebay, despite their clearly mentioning that they were under Ebay Guarantee.
On once again contacting the seller (decentguy2016) he told me that he had no idea what the products were like or who the "manufacturers" were, he was just a seller, claiming no product knowledge, expertise or technoligal support ability! He just picked up stuff from China traders in bulk and didn"t even know whether the products were genuine or counterfeit. He said he offered no warranties and we, as buyers, bought at our own risk.
The concern is that eBay is actually permitting sellers - crooks, really - to function and operate on their site in this fraudulent and irresponsible manner. Not only that, they are actually actively encouraging them to prosper by refusing to take any responsibility for the damage such sellers might be doing to unsuspecting buyers not to mention their own reputation, particularly at a time when a huge, multimillion rupee merger with www.flipkart.com is apparently underway. Unless customers are protected, web companies will continue to be unscrupulous in their dealings and prop up their "valuation" with sales revenue figures however fraudulently they may have been obtained Was this information helpful? | 
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