Www.hypermarketkart.com — not received the grocery till today (3/10/2017) or no refund of payment

Address:	Vadodara, Gujarat, 390019
Website:	www.hypermarketkart.com

Dear sir,
Subject: - complaint – we have not received the grocery till today
Details as per below
1. Online grocery website – www.hypermarketkart.com
2. Order date 13/9/2017 21:39 pm (Document attached)
3. Order id #[protected]
4. Order value rs. 2514/-
5. Payment through credit card net banking (Payment already paid)
We have done the no. Of times communication through email to [protected]@hypermarketkart.com
And contact no. Given on website[protected] and [protected]
Store address given on website:- b1/c-18 masood pur vasant kunj opp sbi bank, delhi -110070

No reply from email and phone no. After many tries, order cancelled link not on website.
Till date we have not recived our grocery, or no payment refund,
If possible do the needful for it.
Thanks in advance

Attchment document as below
1# order confirmation mail with correspondance
2# our account order status
3# hypermarket contact details

Neha udeshi