| Address: | Kolkata, West Bengal |
| Website: | www.indiaonlineflorists.com |
My Order details as below:
Order id HIOF[protected]
Order amount Rs. 1030.0
our Payment ID [protected]
Customer Name Mr. FAISAL MUNDACKAL MOHAMMED
Addresss P.O. BOX 53, AECOM MIDDLE EAST, ABU DHABIUAE
Country United Arab Emirates
Zip 53
Phone[protected]
Email faisal.m.[protected]@aecom.com
ip Address 92.99.45.0
Customer order details(mm/dd/yyyy) CMH127 1-AOHCD1000 1-D.Date1/28/2016
Receipient Name AMIN FAISAL MOHAMMED
Delivery Address TOLINS WORLD SCHOOL, MALAYATTOR, ANGAMALI VIA, ERNAKULAM DISTRICT - - KERALA--KERALA
Zip
Country India
Message type Birthday
Message HAPPY 14TH BIRTH DAY MY DEAR SON, I am so very grateful that you are my child!Today you re the star! Happy birthday to you my number one love!
Special Instruction PLEASE DELIVER FLOWERS TO HIS CLASS ROOM BETWEEN 10AM TO 12PM
Sender FAISAL M MOHAMMED
This was not delivered without a proper reason!! Kindly take action against them. See below the email conversation with their management team:
From: Mohammed, Faisal M.
Sent: Monday, February 15, 2016 4:23 PM
To: '[protected]@vsnl.net'
Cc: 'Opd'; 'Csd'
Subject: RE: HIOF[protected] Reminder -2
Respected in-charges of India online florists,
Waiting for your response on below email.
Regards,
One of your customer.
Faisal M Mohammed
+[protected]
+[protected]
From: Mohammed, Faisal M.
Sent: Thursday, February 11, 2016 8:37 AM
To: '[protected]@vsnl.net'
Cc: 'Opd'; 'Csd'
Subject: RE: HIOF[protected]
Respected in-charges of India online florists,
Waiting for your response on below email.
Regards,
One of your customer.
Faisal M Mohammed
+[protected]
+[protected]
From: Mohammed, Faisal M.
Sent: Tuesday, February 09, 2016 12:03 PM
To: '[protected]@vsnl.net'
Cc: 'Opd'; 'Csd'
Subject: RE: HIOF[protected]
Importance: High
Dear Diptarupa,
I am trying to follow up my case again, I called to your customer care number and spoke to Rima Mukherjee for 13 minutes (on[protected], 12:56pm), and she was not able to solve my issue & told me to send emails again.
First of all, this is not an attempted delivery, I already explained everything before, vendor called around 3 pm on the same day of delivery (28.01.2016) and told that he got the delivery information from your company just now (3pm); delivery location was almost 40kms away from the vendor. I told him that he was too late to deliver this on that day to the school because the school will close at 3:30pm and no one will be there to receive when he reach there, I advised him to go on the next day, he said ok first and then no response from him & he didn’t pick the phone when I tried to contact him.
Your delivery guy didn’t go to anywhere with the gift, he didn’t spend any single paisa for that delivery; I am 100% sure about that. And school security didn’t see any guy attempting for this delivery.
Kindly look in to all these facts seriously, if you are fair & sincere with your customer, please refund the money. Or deliver this again in any date of your convenience (because I am fed up with the follow up).
I am waiting for your sincere reply and I will follow up this case until I get a solution.
Regards,
Faisal M Mohammed
+[protected]
+[protected]
From: [protected]@vsnl.net [mailto:[protected]@vsnl.net]
Sent: Monday, February 01, 2016 9:38 AM
To: Mohammed, Faisal M.
Cc: India; Opd; Csd
Subject: HIOF[protected]
Importance: High
Dear Customer,
We thank you for choosing our service.
You have placed one order (HIOF[protected] for AMIN FAISAL MOHAMMED. But recipient refused to receive the Flower, Cadbury and Card. That's why we are treating this order as attempted delivery. Cancellation, refund or re-delivery will not be acceptable.
Thanks and regards
Diptarupa
Order Processing Dept.
IndiaonlineFlorists.com
From: Mohammed, Faisal M.
Sent: Monday, February 01, 2016 8:16 PM
To: '[protected]@vsnl.net'
Cc: Opd; Csd
Subject: RE: HIOF[protected]
Dear Sir/Madam,
The information mentioned below is wrong.
Your vender called round 3 o’clock (28.01.2016) on the delivery day & asking for the exact location, I told him that he was too late to deliver this on that day to the school because the school will close at 3:30pm and no one will be there to receive when he reach there, he was calling me around 40 kms away from the school. I advised him to go on the next day, but no response from him & he didn’t pick the phone when I tried to contact him.
Then I talk to your customer care officer and he was talking very badly to me by mentioning only about the terms and conditions. He doesn’t have any solution for the customer. I paid money for your service and getting mad & lost money because of your staff’s irresponsible way of coordination. I clearly mentioned in my order that the delivery is to a school and even all the kids know the school timing.
Kindly give me a solution please..
Regards,
Faisal M Mohammed
From: [protected]@vsnl.net [mailto:[protected]@vsnl.net]
Sent: Monday, February 01, 2016 9:38 AM
To: Mohammed, Faisal M.
Cc: India; Opd; Csd
Subject: HIOF[protected]
Importance: High
Dear Customer,
We thank you for choosing our service.
You have placed one order (HIOF[protected] for AMIN FAISAL MOHAMMED. But recipient refused to receive the Flower, Cadbury and Card. That's why we are treating this order as attempted delivery. Cancellation, refund or re-delivery will not be acceptable.
Thanks and regards
Diptarupa
Order Processing Dept.
IndiaonlineFlorists.com
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