Xenos Automotive — Asking money during warranty period

Address:620001

I have installed Xenos central locking system in my car and has a warranty period of 3 years. When I called for an issue in CLS in Trichy, they asked for service charge of Rs.250 and when i asked why I should pay during warranty period, they disconnected and it's been 3 months and they didn't attend.
Nannan N
M: [protected]
Trichy, TN
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My driver locked the gear lock in a wrong way. Now I am trying to unlock it but it is not getting unlocked.
Dear sir

My car is alto lx problem is center locking system not working properly, when car lock open then car is locked with in 4-5 second and back alarm not working

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    +91 94 3300 2211
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    4-B, Dr. Sarat Banerjee Road, Kolkata, West Bengal, India - 700029
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