Xenos Automotive Ltd. — Failing on warranty / commitment

Address:

New Delhi, Delhi

XENOS – FAILING ON WARRANTY / COMMITMENT It is painfully surprising that Xenos has gone back on its commitment to provide life time warranty on Central Locking System on cars. When I bought my car in June 2007 and got the Central Locking System installed, I was handed over a life time warranty card by the vendor stating that the manufacturer will set right / repair any defect that crops up in the system until you own this car. However, against my complaint vide Sr. No: XNS-SERV[protected], I was told by their service engineer, Mr. Vikas Srivastav (Mobile No: [protected]) that warranty period of central locking system has been curtailed to four years only and that the criteria applies to all vehicles irrespective of the date of installation. An executive at the Customer Care of the company also endorsed the same and said the company has switched to new modified Central Locking System. This is neither justified nor ethical on the part of the company to arbitrarily revoke the warranty. The terms can be changed for the ensuing buyers of the system but not for the existing ones who hold life time warranty, as this will be construed as a breach of contract. Any action jeopardizing the legitimate interest of the customer is not appropriate / tenable and warrants appropriate measures against the company for having failed to honour its commitment. It is pertinent to mention here that I was forced to shell out another Rs.350.00 on 14.11.2010 when I could not produce my original warranty card to engineer on his visit to set right / repair the system due to white washing being carried out in my house. These are unethical business practices being pursued by the company and is bound to tarnish its image. I request the authority concerned and prospective buyers to take note of this please.