[Resolved]  Xerox — Not received Xerox Machine Support Service [Case:465303]

Address:

East Singhbhum, Jharkhand

Dear Sir / Madam, This is to bring to your notice that the xerox machine having serial No - [protected] Model - 3045 B is under Break Down Condition since 4 -5 days ; I have complained to xerox customer care on 07.05.2014 Complain number is 2351232 but still no action is taken . Neither received any kind of service call or any thing . The customer care is saying new stuffs like talk to us about 24 working hours . I have been running a office and it is causing great deal of inconvenience to me regarding how things are running in the city and the quality of service is very poor ( HCL guy who takes call on service comes after I get the printer rectified from local hardware vendor ; this is the third time so I thought to inform about the same to few of person concerned ) They are also telling lies that Engineer has visited you . I hope you do something but I dont have much faith after making number of follow ups . Its frustrating ...