Xpressbees — Fraudulent with courier charge and service

Address:

Moumita Malik Howrah Subhodeep building Alampur new Colorah, Sankrail, Howrah, West Bengal - 711302, ph - 9088342810

I am Sunny Ghosh from Tripura. I am supposed to get a parcel from the consignor named Provident handwork (Shaikh Naimuddin), Panchla Khalpar, near Library PO, Ps Panchla, District : Howrah, Pin : 711322, West Bengal. He handovered the parcel to xpressbees courier and told me that I'll get the parcel as soon as possible only if I choose air shipping it will charge little higher price as compared to by road shipping which is not available for my location according to them. But which is wrong.. I always gets parcel at my location from xpressbees. I already paid 100 while making the payment to Mr. Naimuddin.. but at the time of shipping he told me that courier people are saying single package can't be delivered unless I choose air option and for that I have to pay extra 140. I agreed and gave. One week passed but I didn't get the parcel then I tried to track with the tracking ID and I found that it was shipped by road and at that particular time it was in transit at silchar then I called Mr naimuddin and asked for the matter but he didn't reply anything then again few days passed then I told him to give the details of the courier branch which he didn't give immediately .. then I got the the address and a number from the receipt that I got from Mr. Naimuddin after the shipment . Then I called on that number and asked for the delivery status of the particular awb number, he told me to share to the awb number on whatsapp, after reaching at the office he will let me know but he didn't. Then after sometimes again I called him and interrogate him about the matter but still he was saying that my parcel was booked by Air. I told him that it was shipped by road only and I have all the details and delivery status ..if it was sent by Air it would not take 11 days.. it takes only 45 minutes from kolkata to Agartala, okay I accepted that it took 3 days but it's already taken 11 days, still I haven't received the parcel, it's showing that yesterday 22.02.20231 it was out for my location .. today it's 23rd Feb not yet I received it. He was silent. kindly take strict legal actions against these fraud people who are deceiving people like this. It's my humble request to take actions against that particular courier branch so that in future they must not dare to cheat people like this.
Thank You.