Xpressbees Logistics — 10+ days delay in shipment delivery. No update from customer support.

I had already raised a complaint a few days ago. It has been almost 13 days since the estimated delivery date of the shipment. I am forced to write this again since I have been continuously following up and writing mails to Xpressbees. As per the tracking website, the shipment is just moving from one location to another and back within the city. At this point I am convinced that they are just updating the tracking website without any actual movement of the package. I am attaching mails that I have received and the ones I sent. Also attaching the tracking website screenshot.
I was told there was some kind of natural calamity in the city which I live in, whereas I have no news on any kind of natural calamity in my city (Hyderabad). When asked about it, there has been no reply (as expected).
To be clear, this is a prepaid order, I have been waiting for this for over 15 days now.