Xpressbees Logistics — am not getting any update from the xpress bees and can't trace my complaint using tracking number.

I am not getting any update regarding my boat airdopes 381 pick up and complaint status. I don't know where it is when it will be coming back. It shows it's in mumbai by using awb no. But when i am using ticket number to trace the status of the product i can't trace it because when i submit ticket numberbin the shipment tracing head it shows no data found. Where the hell is my product i don't know. Boat hasn't contacted me directly and xpressbees is not providing proper detials. It's like my product is gone forever.