Xpressbees Logistics — AWB-[protected]-courier not received

Hi Team,

I have sent courier from Bangalore to kumbakonam on May 5th 2021, but still I have not received the courier, as per the commitment I would have received the order by 9th May 2021, but i didn't

If I track the shipment still its showing in Bangalore itself, it's been 1week, if I call customer care also there was no proper response, that's important document which I need to submit ASAP

But these guys are not responding properly, am worried about my documents,

Please help me to get my important document ASAP and ban this logistics company.

Thanks