Xpressbees Logistics — Boat warranty product not delivered to headquarters

My boat earphones, which are not working under warranty were picked up by xpressbees on May 5 2020. When I called boat customer care, they told that they did not receive the shipment. When I tracked with the tracking ID in xpressbees during October 2020, it showed that the package is somewhere in Maharashtra. But now, it is showing that no data found.