Xpressbees Logistics — Clothing and accessories from shein

I was supposed to receive my order on 30th June but got a message saying customer was not available. I called and told them that I haven't received any call so how can you tell I wasn't available. I was told I will receive the order by 2nd July but again it said the same..today I got a message saying customer refused to accept the order. This is extremely wrong . How can you'll just blame me when I haven't even gotten a call or even a notification on my gate app . And when I'm trying to call the customer care it's either busy or no one bothers to answer the call. I need my order by 6th of July . Hoping this matter will be looked into. This is not the first time I'm facing the same issue.