Xpressbees Logistics — Courier not been delivered

My courier tarcking id [protected] while tracking shows it has arrived at pen hub of xpressbees courier on 18-7-20. But till 23-7-20 nobody has contacted me nor delivered the item. I don't have the contact number of xpressbees pen.
This courier service is really a fraud company. They don't deliver but just keep taking the bookings. I have placed the order on 2-7-20. The item was shipped on 10-7-20. Till todate they have not delivered it.
This is not the first time this courier service is doing this. Even ealier thay have done this.
Kindly take strict action against this courier service.