Xpressbees Logistics — Delivery Failure, FALSE status information and no response at all

Xpressbees Logistics — Delivery Failure, FALSE status information and no response at all

P parmar.sneha Jul 12, 2022 This thread was updated on Jul 12, 2022

AWB [protected] Since last 3 days this company is entering FALSE information on the courier delivery status that "customer refused the delivery". When I called the customer care, they just gave same information as was available on the online portal and just assured that the delivery will be made today. However by the end of the day, the status was updated with false information "customer refused the delivery" AGAIN. They do not reply to my emails and their customer care is a joke. Very bad quality of the call and immature representative. The customer care center hours are also wrong on the website. I do not know how to resolve this anymore. Was this information helpful? No (0) Yes (1)
XpressBees Logistics customer support has been notified about the posted complaint. Nov 21, 2020 Updated by parmar.sneha I received a reply saying that the delivery will be made in next 24 hours and today the status of the courier is not updated at all on the Xpress Bees platform. I am baffled by Xpress Bees's behavior to say lies consistently. Nov 25, 2020 Updated by parmar.sneha Inreceived the package but few items are missing from the package. I do not know yet how this happened and whoade the failure. Hence will keep this issue open here.
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