Xpressbees Logistics — Delivery is failed when I'm being available at home

I was expecting a delivery from xpressbees on 21.7.2023. Suddenly i received a message stating that the product is out for delivery on 19.7.2023 and received a delivery code too. Then i was expecting for a phone call from the executive. But in the end of the day, i received a message from xpressbees stating that the delivery was failed without any specific reason. I have contacted customer care to raise the complaint, but no person attended the call. Filed the call back request too, but didn't receive any call from the customer care. Now I don't know how to get my product. Kindly take necessary actions to get my product successfully. My AWB number is [protected]. Thank you