Xpressbees Logistics — Delivery not received, even though status mentions that delivery is received

Address:

Bengaluru

Hello Team,

I received message notification that my delivery of casio watch has been delivered, but it was not so. I was not present at the delivery address, and was out of station at the moment, when the delivery agent called. I did not respond as I was in a meeting. Earlier I received a message that the delivery agent is waiting for delivery, and after he called, I received message of delivery. I understood that the delivery has not been made. Checked with neighbour's as well and the delivery was not made with them. According to company records, it showed that delivery was delivered to me, while I was not even in the city. There was no OTP associated with the delivery, and the order value was 8k rs. Upon getting in touch with the customer care, they say they won't be able to help as I am past the 3 day feedback period (which I wasn't aware of), and I notified on the 5th day. Please help!

AWB: [protected]