Xpressbees Logistics — Item not delivered - lying in the city for more than a week

I have been trying to get an order delivered from Xpressbees - AWB: [protected]. The order has reached my city a week ago and still its yet to be delivered.
When i called the customer care, they told me due to heavy rainfall and landslides in chennai, they are unable to deliver it.

I stay in chennai too, there not been any landslide in chennai history and there has only been faint rain showers for the past 2 weeks.

This is pathetic, i will not choose or recommend xpressbees going fwd