Xpressbees Logistics — Laptop ABS stand

I had placed an order for Laptop ABS stand through my company ACE store in the end of July-2023. I received an email from Xpressbees that my order is placed and I will receive the order by August 9, 2023 with Tracking ID: [protected]. It is September 21, 2023 today and I am yet to receive my order. I have sent multiple emails to the customer care email id yet no response and tried calling the customer care number several times But my ID is not even accepted while typing to talk to the customer care agent !!
I want to know the reason for the delay and want my item shipped to my location at the earliest.