Xpressbees Logistics — My order has not been delivered even after 10 days of reaching to nearest hub

I placed an order with AWB number[protected] and[protected] on 27 November 2023 from Purplle app. The order reached to Agartala (nearest hub) on 4 December 2023 but it's not been delivered and now it's showing that the item was returned. How can you return my order without even attempting delivery?? (The order was partially delivered). Please resolve my issue and deliver my order.