Xpressbees Logistics — my product is not yet delivered

Address:

Bangalore, Karnataka

This is the worst courier company i have ever seen. Its been 15 days product came to courier office. Daily i just received courier is out for delivery and by evening i would receive message like i was not available to pick up order but in that 15 days i didn’t get any calls from courier person when i try to call him he simply cuts the call or switched it off. Its my 5th escaltion to the manager. Today one of the employee told me delivery will not possible today, if you want you can go and collect it. I mean!! Like wot kind of response is that?
Dear xpress bees team. I need a proper justification why my product is not yet delivered. And its been 15 days since it reached u;if the product is unfit;i have to return it within 20 days. How can i return it now? Why cant u understand ur customer?