Xpressbees Logistics — Non delivery of product but sending messages that it's delivered

Address:

Building# B1, Kumar Cerebrum IT Park, Kalyani Nagar, Pune, Maharashtra - 411014 Phone: +91 (020) 4911 1900 (Board number)

I have ordered a product of khadi essential and i got a message on 5th October saying 'your product is out for delivery'. But the product was going back by the delivery guys reasoning 'incomplete address ' even though i have provided the full address. Then i got a call from Xpressbess customer care and i gave them the complete address not once 4-5 times in a matter of week. Even though the product didn't reach me. Now 3 days back i got a message which says 'Your product is delivered ', I was shocked to see that. Nobody in my house recieved any courier and the delivery guy not even came near our home. It was a prepaid product. I wrote the review in their website and trying to reach their customer care number, but it's vain. It's worst case that i have encountered. It fetched my money and time so much. I hope this issue would be resolved asap. Thank you.