Xpressbees Logistics — Not delivering the parcel

Address:

Darjeeling PIN code 734101

I had ordered some products from urbanic prepaid from the app it’s showing shipped & reached to my destination from past 4-5 days and without contacting the person it’s showing customer not available and it’s not being delivered to me yet. The customer care service told they would deliver within Wednesday but they didn’t and today on 14th July i got message it’s out of delivery and when I called the delivery agent he said he doesn’t deliver to my area and told me collect from their courier service and they made me wait for more than 2 hours telling they will get my product within half hour l. The service by xpressbees is really bad kindly look into it and don’t make customer suffer it