Xpressbees Logistics — order delivered

Address:

Kannur, Kerala, 670005

I am from kannur.. I placed an order with golden bond hospitality and entertainment pvt ltd on 16th december 2019.. They shipped it through xpressbees and awb [protected]. The estimated delivery was 21st december and my order reached on the same day in it's destination.. They didn't deliver it.. Neither sent any msg nor called to inform anything.. But they changed estimated delivery date one after another without any notice.. I called their customer care two times and they said that they have informed the agency and they will deliver it.. And after that too they didn't deliver it.. When again i tried to call customer care they are not connecting my call to customer care executive.. I informed the supplier also.. And they sent me a msg today ie on 25th december it will get delivered today. I also got a msg from xpress bees that my order is out for delivery.. After sometime i got another message that they are unable to deliver because of rescheduling by me. I didn't reschedule the delivery.. They did it by their own. I had similar experience with them before so many times.. They always play the same cliche.. They give such worst service.. And they do everything without informing the customers according to their convenience.. They treat and think that customers are fools.. It's necessary to teach them a lesson.. And i want my order to get delivered within 24 hrs.. I request you to take necessary actions as soon as possible.