Xpressbees Logistics — order delivery has not done

Address:

Vill-Ujan Abhoynagar, West Tripura, Tripura, 799005

My order details:
Awb number:[protected]
This product has not been delivered yet, but it's showing that it's delivered.
How is this possible???
I have willingly made contact with the courier man, but he didn't response properly.
Is that kind of service you provide to your customers? I wish my order were not under your service.
This is the worst experience of mine in your service.