Xpressbees Logistics — Order not delivered till date

Have two orders that were scheduled to be delivered by xpressbees on 11th July 2023.

Nobody came for delivery today . When I called Delivery Partner, he was asking for KYC documents for delivery. Why do I need to give KYC documents?

How I will be sure that my information is not misused?

Similar things happened for earlier deliveries also.KYC being asked.
Can xpressbees give me written mail that a KYC document is needed for delivery or show me company policy stating that KYC is needed?

MY DELIVERIES ARE GETTING DELAYED FROM 4TH JULY.
THIS IS A PURE CASE OF CUSTOMER HARRASMENT
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    XpressBees Logistics Phone
    +91 20 4911 6100
    XpressBees Logistics Address
    3rd and 4th Floor, Rajashree Business Park, Plot No 114, Survey No 338, Tadiwala Road, Nr. Sohrab Hall, Pune City, India - 411001
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