Xpressbees Logistics — order not received but the status shows delivered

Address:

753008

I didn't receive any order, but the status shows that the order is delivered. I didn't even received any call from the delivery boy or some prior message about the delivery. And the payment was online so i'm scared that i might not get my delivery neither the refund. I would be really grateful if anyone can give me any suggestions. I called the customer care but they asked me to wsit but it has been 2 days now.