Xpressbees Logistics — Package delivery not attempted

Address:

gurgaon

This incident started on 19th july2020 my name is manisha arora
I have a packet to be deliveredin south point mall as my office is in the mallwhose timings are till 8pm which is sent via xpressbees courier from last two days in the morning i receive a message that your order will be delivered today and by the evening i receive a message that you asked for a future delivery and next day it says you were not available, when i was not at all asked or intimated for delivery how can you people make such assumptions. This is what your customer handling is this is how you treat customers it is a prepaid order your courier boy or any official if drops that order or take it. Whom will we ask. I lodged complaint in your customer care also but no resolution so i would like to talk to the owner of the company and i can easily take out the details i need a resolution to it. This is customer harrassment. My office is in the mall the mall closes by 8 pm i had received a message that packet will be delivered between 9am to 7pm no attempts are made at all kindly resolve this. I want my packets to be delivered today itself.